If your call center uses Avaya CMS, you understand its value in providing important data to your call center managers. But sometimes, even the best technologies don’t solve every business challenge.
What if all of your call center decision makers, managers, supervisors and agents could quickly generate, display and distribute permission-based real-time and historical call center reports using data from any/all of your Avaya CMS servers via an incredibly easy to use and intuitive web-based interface? Would that improve your call center’s efficiency?
N-Focus Plus helps you get the most of Avaya CMS with permission-based, real-time and historical reports using data from your Avaya CMS servers. Using N-Focus Plus’ intuitive web-based interface, every decision maker, manager, agent and any other authorized user can quickly generate, display and distribute reports.
View this recorded webinar to learn how N-Focus Plus can take your Avaya CMS reporting to the next level with:
- 100% Web-Based Reports and Mobile Access – Manage your call center anytime, anywhere
- Ease of Use – Less data management, more people management
- Automated Report Distribution – Schedule reports to be distributed to all key decision makers
- Multiple-CMS Servers – Access your entire organization’s call center data in one place
- Unlimited Permission Based Access to reports – Give the right people access to the right data at the right time
- Display data Anywhere – PC, Tablets, Mobile, TV, Walls board and more