Recorded Webinar: Supercharge Your Avaya CMS with N-Focus Plus
Avaya CMS is powerful, but it’s so complex that many organizations find it challenging to use.
Most call centers simply need a way to enable any of their users (managers, supervisors, agents, and other decision makers) to quickly – and easily – create and distribute real-time and historical reports from a web-based interface.
View this recorded this webinar to learn the top 10 ways to supercharge your CMS reporting with N-Focus Plus, NetLert’s web-based reporting solution, which provides:
- An incredibly easy to use interface
- Unlimited supervisor views
- 100% web-based, real-time and historical reports
- Automatic scheduled report distribution
- Access to reports on any device, including mobile
- Unified interface for multiple CMS ACDs
- Granular report permissions
- Simple, powerful navigation with drill down
- Streamlined, permissions-based interface
- No additional client software