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Avaya Call Center Reporting

Recorded Webinar: Supercharge Your Avaya CMS with N-Focus Plus

Recorded Webinar: Supercharge Your Avaya CMS with N-Focus Plus

Avaya CMS is powerful, but it’s so complex that many organizations find it challenging to use.

Most call centers simply need a way to enable any of their users (managers, supervisors, agents, and other decision makers) to quickly – and easily – create and distribute real-time and historical reports from a web-based interface.

View this recorded this webinar to learn the top 10 ways to supercharge your CMS reporting with N-Focus Plus, NetLert’s web-based reporting solution, which provides:

  1. An incredibly easy to use interface
  2. Unlimited supervisor views
  3. 100% web-based, real-time and historical reports
  4. Automatic scheduled report distribution
  5. Access to reports on any device, including mobile
  6. Unified interface for multiple CMS ACDs
  7. Granular report permissions
  8. Simple, powerful navigation with drill down
  9. Streamlined, permissions-based interface
  10. No additional client software

View now!


Learn more about N-Focus Plus.
Take the virtual product tour.

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