In most Avaya call centers, reporting relies on a small group of people who know how to use Avaya CMS. Unfortunately, frequent report requests can create backlogs that delay decision making, and the complexity of CMS can cause a steep learning curve for new users.
Join this webinar to learn how NetLert’s N-Focus Plus simplifies reporting and enables everyone to access, build and share web-reports based on CMS data from an intuitive browser-based interface.
- 100% web-based, real-time and historical reports
- Unlimited users who can create, share and access reports
- An incredibly easy to use interface
- Access to reports on any device, including mobile
- Automatic scheduled report distribution
- Data from multiple ACDs in a consolidated view
Even if you can’t join, sign up anyway and you’ll receive a link to the recording.