Get the Most out of Avaya CMS: Top 5 Ways to Improve your CMS Call Center Reporting
Below is video replay of the presentation and demo, and a separate replay of the Q&A session – we spent about 30 minutes answering your terrific questions about N-Focus Plus. You can also download a copy of the slide deck here.
Here’s the presentation and demo:
Here’s the Q&A session :
Learn more about N-Focus Plus here or view a virtual product tour here.
NACR’s recent virtual conference, Navigating the Call Center with NACR, highlighted N-Focus Plus for CMS as a valuable solution for enabling all key decision makers powerful and intuitive visibility into call center performance.
Founded in 2000, NetLert specializes in performance analysis and reporting solutions for Avaya-based contact centers. Today, NetLert Communications is uniquely positioned in the market place, providing products based on leading-edge technology to Avaya contact centers of all sizes. NetLert is a division of Candescent SoftBase LLC.