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Avaya Call Center Reporting

Posts Tagged ‘avaya bcms’

Webinar – Swap Avaya BCMR with real-time web reports

April 11th, 2016
All Posts, N-Focus, Webinars

Most Avaya call centers have outgrown BCMR for reporting. Users want instant access to real-time and historical data in easy-to-understand formats like Excel, PDF and graphical charts. They also want browser-based access to their data anytime, anywhere from any device without relying on IT to run and deliver reports.

If you currently use Avaya BCMR, join us for this webinar on Thursday, April 14th, to learn how NetLert’s N-Focus solution can help you modernize your call center reporting with graphical, real-time and historical web reports that you can share with all of your users from an easy-to-use interface. You’ll learn how to:

  • Easily create and share reports from a browser or mobile device
  • Modernize reporting on any version of Avaya Communication Manager
  • Enable unlimited users to create and access permission-based reports
  • Schedule reports to be distributed to all key decision makers
  • Display data anywhere – PC, tablets, mobile, TV, walls board, website and more

Even if you can’t attend the live event, sign up anyway, and you’ll receive a link to the recording. We look forward to seeing you there!

N-Focus is an excellent replacement option for BCMR/BCMS. If you are considering a BCMR replacement / BCMRD replacement, you should attend this webinar!


[Recorded Webinar] Still using Avaya BCMR/BCMS? It’s time to modernize to web-based reporting.

October 22nd, 2015
All Posts, N-Focus, Webinars

Many Avaya call center customers still use Avaya BCMR/BCMS for reporting. In some cases, customers running older versions of Avaya Communication Manager might be locked in and can’t upgrade to Avaya CMS without costly upgrade fees. In other cases, CMS is seen as expensive overkill for reporting – management often simply wants real-time and historical reports that are easy to create and distribute.

If you currently use Avaya BCMR/BCMS, view this recorded webinar to learn how N-Focus, NetLert’s 100% web-based reporting solution for Avaya call centers, can help you:

  • Easily create and share reports from a browser or mobile device
  • Modernize reporting on any version of Avaya Communication Manager
  • Enable unlimited users to create and access permission-based reports
  • Schedule reports to be distributed to all key decision makers
  • Display data anywhere – PC, tablets, mobile, TV, walls board, website and more

Even if you can’t attend the live event, sign up anyway, and you’ll receive a link to the recording. We look forward to seeing you there!

View now!

 

N-Focus is an excellent replacement option for BCMR/BCMS. According to Avaya, BCMRD software will be unsupported after December 8, 2015. If you are considering a BCMR replacement / BCMRD replacement, you should attend this webinar!


Webinar: 5 Reasons to Migrate to Web-Based Avaya Call Center Reporting

October 30th, 2014
All Posts, N-Focus, Webinars

Watch the webinar replay of “5 Reasons to Migrate to Web-Based Avaya Call Center Reporting” below.

 

Learn more about N-Focus.

Take the virtual product tour.

 

If you’re involved with managing an Avaya call center, you understand the importance of getting the right metrics to the right people at the right time. Unfortunately, current call center reporting solutions suffer from several limitations. Watch this webinar if you are concerned that your call center reporting solution has any of the following issues:

  • Limited data accessibility
  • No web-based report access
  • Difficult to use or even set up
  • Buggy, unreliable and slow interface
  • Limited or no automatic report distribution
  • Very limited historical data storage for forecasting
  • Limited platform and call center version support
  • Limited to a single PBX

Your call center reporting solution should be easy to use, get the right metrics to the right people at the right time, all without breaking your bank. Watch this webinar replay now if you want to learn the top 5 reasons why you should update your existing desktop-based Avaya call center reporting solution with a more reliable, more accessible and easier to use web-based reporting solution.