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Avaya Call Center Reporting

Posts Tagged ‘mobile call center reports’

Webinar: Simplify Avaya CMS Easy Web-Reporting

April 27th, 2017
All Posts, N-Focus Plus for CMS, Webinars

In most Avaya call centers, reporting relies on a small group of people who know how to use Avaya CMS. Unfortunately, frequent report requests can create backlogs that delay decision making, and the complexity of CMS can cause a steep learning curve for new users.

Join this webinar to learn how NetLert’s N-Focus Plus simplifies reporting and enables everyone to access, build and share web-reports based on CMS data from an intuitive browser-based interface.

  • 100% web-based, real-time and historical reports
  • Unlimited users who can create, share and access reports
  • An incredibly easy to use interface
  • Access to reports on any device, including mobile
  • Automatic scheduled report distribution
  • Data from multiple ACDs in a consolidated view

Even if you can’t join, sign up anyway and you’ll receive a link to the recording.

Register now!

 

Learn more about N-Focus Plus.
Take the virtual product tour.


Webinar: Improve Avaya CMS with Fast, Easy and Unlimited Web-Reporting

October 4th, 2016
All Posts, N-Focus Plus for CMS, Webinars

If your organization uses Avaya CMS, call center reporting is likely managed by a small handful of individuals who are continuously bombarded with requests for new and custom ad-hoc reports. Middle management may have trouble monitoring their individual departments or groups when needed, and upper management probably needs a more complete picture of the whole organization. Wouldn’t it be easier if everyone could access, build and share web-reports from an intuitive browser-based interface, instead?

View this recorded webinar to learn how N-Focus Plus, NetLert’s web-based reporting tool for Avaya CMS, can immediately improve your call center reporting with:

100% Web-Based Reports and Mobile Access – Manage your call center anytime, anywhere
Unlimited Permission Based Access to Reports – Get the right data to the right people at the right time
Ease of Use – Less data management, more people management
Automated Report Distribution – Schedule reports to be distributed to all key decision makers
Multiple ACD Support – Access a consolidated view of your entire organization’s call center data in one place
Data Displayed Anywhere – PC, Tablets, Mobile, TV, Walls board and more

Even if you can’t join, sign up anyway and you’ll receive a link to the recording.

Register now!

 

Learn more about N-Focus Plus.
Take the virtual product tour.


Recorded Webinar: Supercharge Your Avaya CMS with N-Focus Plus

February 23rd, 2016
All Posts, N-Focus Plus for CMS, Webinars

Avaya CMS is powerful, but it’s so complex that many organizations find it challenging to use.

Most call centers simply need a way to enable any of their users (managers, supervisors, agents, and other decision makers) to quickly – and easily – create and distribute real-time and historical reports from a web-based interface.

View this recorded this webinar to learn the top 10 ways to supercharge your CMS reporting with N-Focus Plus, NetLert’s web-based reporting solution, which provides:

  1. An incredibly easy to use interface
  2. Unlimited supervisor views
  3. 100% web-based, real-time and historical reports
  4. Automatic scheduled report distribution
  5. Access to reports on any device, including mobile
  6. Unified interface for multiple CMS ACDs
  7. Granular report permissions
  8. Simple, powerful navigation with drill down
  9. Streamlined, permissions-based interface
  10. No additional client software

View now!

 

Learn more about N-Focus Plus.
Take the virtual product tour.


Webinar – Take Your Avaya CMS Reporting to the Next Level

December 2nd, 2015
All Posts, N-Focus Plus for CMS, Webinars

If your call center uses Avaya CMS, you understand its value in providing important data to your call center managers. But sometimes, even the best technologies don’t solve every business challenge.

What if all of your call center decision makers, managers, supervisors and agents could quickly generate, display and distribute permission-based real-time and historical call center reports using data from any/all of your Avaya CMS servers via an incredibly easy to use and intuitive web-based interface? Would that improve your call center’s efficiency?

N-Focus Plus helps you get the most of Avaya CMS with permission-based, real-time and historical reports using data from your Avaya CMS servers. Using N-Focus Plus’ intuitive web-based interface, every decision maker, manager, agent and any other authorized user can quickly generate, display and distribute reports.

View this recorded webinar to learn how N-Focus Plus can take your Avaya CMS reporting to the next level with:

  • 100% Web-Based Reports and Mobile Access – Manage your call center anytime, anywhere
  • Ease of Use – Less data management, more people management
  • Automated Report Distribution – Schedule reports to be distributed to all key decision makers
  • Multiple-CMS Servers – Access your entire organization’s call center data in one place
  • Unlimited Permission Based Access to reports – Give the right people access to the right data at the right time
  • Display data Anywhere – PC, Tablets, Mobile, TV, Walls board and more

View now!
Learn more about N-Focus Plus.
Take the virtual product tour.


Webinar Replay! Top 5 Ways to Improve Avaya CMS

October 4th, 2013
All Posts, N-Focus Plus for CMS, Videos, Webinars

Get the Most out of Avaya CMS: Top 5 Ways to Improve your CMS Call Center Reporting

Below is video replay of the presentation and demo, and a separate replay of the Q&A session – we spent about 30 minutes answering your terrific questions about N-Focus Plus. You can also download a copy of the slide deck here.

Here’s the presentation and demo:

Here’s the Q&A session :

Learn more about N-Focus Plus here or view a virtual product tour here.

Contact us here or call us at 1 (866) 638-5378.


NACR Virtual Conference Highlights N-Focus Plus

September 23rd, 2013
All Posts, N-Focus Plus for CMS, Partners, Videos, Webinars

NACR’s recent virtual conference, Navigating the Call Center with NACR, highlighted N-Focus Plus for CMS as a valuable solution for enabling all key decision makers powerful and intuitive visibility into call center performance.

 

You can view the entire broadcast series on NACR’s website here: http://www.nacr.com/company/promotions/navigating-the-contact-center-with-nacr/