MARCH 2006
NetLert Awarded Avaya Innovator Level DevConnect Membership
3/28/2006 - "NetLert moves up to the Innovator Level with Avaya Dev Connect...
"
AUGUST 2005
N-Focus Software Version 3.5 Now Generally Available
8/8/2005 - "Exciting new N-Focus release generates, schedules, and delivers PDF and MS EXCEL call center reports via e-mail...
"
FEBRUARY 2005
NetLert Communications Announces N-Focus Version 3.4 Release
2/23/2005 - "Powerful new N-Focus analysis features provide valuable insight into call center performance problems
"
NetLert Awarded Avaya DevConnect Registered Member Status2/18/2005 - "NetLert is pleased to announced that we have joined Avaya's Dev Connect Program"
JULY 2004
NetLert Communications Announces N-Focus Version 3.2 Release
7/5/2004 - "NetLert Communications, Inc. today announced the official release of its latest version 3.2 of its unique call center analytical and reporting solution for the Avaya Definity PBX."
APRIL 2003
NetLert Communications & DDV Technologies Sign Agreement
4/29/2003 - "NetLert Communications,
Inc., an emerging innovator in contact center tools,
announced today a new distribution agreement with
DDV Technologies Pty. Ltd. of Australia. This agreement
provides customers in Australia and New Zealand
a direct channel to NetLert's products, as well
as more streamlined access to technical support."
FEBRUARY 2003
Lights,
Camera, N-Focus - CommWeb.com
2/01/2003 - "With N-Focus, an unlimited
number of contact center management and agents can
view the data collected by their ACD system. N-Focus provides real-time call data from the calls
waiting to the number of available agents for those
calls and the average speed of answer. Other key
features include graphical interface, a report wizard,
historical and real-time report generation, the
ability to export data to other applications, adaptability
to existing wallboards, and security features for
authorized users only."
