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NETLERT SUCCESS STORIES

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Clients' Request Again Leads Outsourcer to N-Focus      ER Solutions Inc. has chosen N-Focus on two separate occasions as a solution for providing real-time access to clients via the web. ER Solutions is a national receivables company with over 50 years of experience. They now operate five outsourced call centers comprised of over 1,500 professionals, providing consumer accounts receivable management services. Early in 2006, one of the company's call centers in Renton, Washington, began working with a client who requested reporting capabilities that exceeded those of the center's current solution. After reviewing alternatives, ER Solutions chose N-Focus to meet the client's specific needs, including the need to provide a real-time window or view via a web-browser into the call center's operations. Click here to learn more

Outsourcer provides client with insight into call center activity with N-Focus      ER Solutions Inc., a national receivables company with over 50 years of experience, recently chose N-Focus as a solution to provide real-time access to clients via the web. ER Solutions employs 1,100 professionals in four call centers, providing consumer accounts receivable management services from day one to statute. One of the company's outsourcing call centers, located in Renton, WA, began working with a client that required reporting capabilities that exceeded those of the center's current solution. Click here to learn more

Affinity Development Group Uses N-Focus, Reaps Benefits      Affinity Development Group (ADG), based in San Diego, CA, specializes in developing affinity and CRM programs for clients. ADG recently faced the task of choosing a software solution for its newest location's call center. After choosing Avaya hardware and software, management discovered that their dynamic call center environment demanded a more robust reporting solution than what was currently utilized. This realization led ADG to investigate third party reporting tools. N-Focus was chosen and within months, ADG experienced a six-figure increase in annual revenue. Click here to find out how N-Focus affected the bottom line...

Electro Rent Corp opens new location, chooses N-Focus      Electro Rent Corporation, a global leader in the test equipment renting and leasing industry, finds N-Focus a perfect fit for itsGeorgia center. Stephen Gleason, Manager of Information Systems states, "The NFocus solution makes our Avaya switch very powerful in the call center environment.  I highly recommend the NFocus product for any Avaya-based call center that needs a user-friendly web-based reporting tool". Click here for more from Stephen Gleason

MAX Well Medical Finds Cure in ‘N-Focus’            When MAX Well Medical, a nationwide medical supply and prescription drug service based in Nashville, TN, recently decided to redesign, upgrade, and consolidate their call center, they hired call center consultant TMG to be their technical advisors. As the new system took shape, TMG searched for an economical reporting package to complement their existing Avaya Definity ACD. It was decided that N-Focus provided the best solution because of its pricing, functions, and easy-to-use features. Click here to learn more