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PreSchoolians Provides True Online
Customer ServiceAfter inventing a new type of children’s shoe, Jeffrey Silverman, Founder and CEO of The Preschoolians Company, faced the daunting challenge of marketing his new product line of shoes on the Internet. How was he going to duplicate the atmosphere and service of the brick-and-mortar store for his customers on the web?

The logical answer seemed to be in the emerging technology of e-service and the burgeoning number of vendors that provide this type of web-based “live” interactive services. And after almost a year of intensive trial and error with a number of these vendors, Silverman found just what he had been looking for – NetLert Communications’ N-Contact website support solution!

“We believe very strongly that the key to a successful live chat function on our web site is the proactive feature, that is, being able to greet a visitor to our website”, says Silverman. “We have had proven success with proactive chat and our customers love it. We have never had a complaint about it.”

One of the many unique features of the technology behind N-Contact is that popup blockers cannot block the proactive chat window. Another is the extensive customization capability such as a custom chat window and having each operator's picture on the chat window.

“Another important requirement for us was website visitor tracking and reporting”, added Silverman, “and with N-Contact we can see where a customer is coming from, how many times they have visited, what pages they have looked at during each visit and build reports from this data”.

For more information about The Preschoolian Company and to see and use this technology, visit www.preschoolians.com. We also invite you to see TIME Coolest Inventions 2003 award to Preschoolian at www.time.com/time/2003/inventions/invshoes.html

NetLert Communications, Inc is based in the mountains of Western North Carolina, and produces a variety of communications and reporting tools for the contact center industry. The company initially offered its enterprise level instant messaging solution, NetLert IM and N-Contact live help and customer support solutions for websites, but has continued to evolve, focusing on developing and refining new software products. Today, NetLert Communications is uniquely positioned in the market place, providing innovative products based on leading-edge technology to contact centers of all sizes.