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Avaya Call Center Reporting

N-Focus Plus 3.0 Webinar: Supercharge Your Avaya CMS

N-Focus Plus 3.0 Webinar: Supercharge Your Avaya CMS

Webinar Replay: Supercharge Your Avaya CMS with N-Focus Plus 3.0

Watch here:

If your call center uses Avaya CMS, you understand its value in providing important data to your call center managers. But sometimes, even the best technologies don’t solve every business challenge.

N-Focus Plus helps you get the most of Avaya CMS with permission-based, real-time and historical reports using data from your Avaya CMS servers. Using N-Focus Plus’ intuitive web-based interface, decision makers, managers and agents can quickly generate, display and distribute reports.

Watch this on-demand webinar to learn how N-Focus Plus 3.0 can supercharge your Avaya CMS with:

  • Web-based reports and mobile access to manage your call center anytime, from anywhere
  • Ease of use so you spend less time managing data
  • Automated report distribution and the ability schedule report distribution
  • Multiple-CMS servers to access all of your organization’s call center data in one place
  • Unlimited permission-based reports so you can give the right people access to data
  • The ability to display data anywhere, including PCs, mobile devices and TVs

You’ll also see exciting new features in N-Focus Plus 3.0, including:

  • Sub-administrator permission roles
  • Integrated reports
  • Centralized custom report control
  • CMS Connection profiles
  • Historical ‘agents by split’ report type
  • User-defined time zone support

Watch now!


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