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Avaya Call Center Reporting

N-Focus Plus 3.0 Webinar: Supercharge Your Avaya CMS

N-Focus Plus 3.0 Webinar: Supercharge Your Avaya CMS

Webinar Replay: Supercharge Your Avaya CMS with N-Focus Plus 3.0

Watch here: https://www1.gotomeeting.com/register/719609697

If your call center uses Avaya CMS, you understand its value in providing important data to your call center managers. But sometimes, even the best technologies don’t solve every business challenge.

N-Focus Plus helps you get the most of Avaya CMS with permission-based, real-time and historical reports using data from your Avaya CMS servers. Using N-Focus Plus’ intuitive web-based interface, decision makers, managers and agents can quickly generate, display and distribute reports.

Watch this on-demand webinar to learn how N-Focus Plus 3.0 can supercharge your Avaya CMS with:

  • Web-based reports and mobile access to manage your call center anytime, from anywhere
  • Ease of use so you spend less time managing data
  • Automated report distribution and the ability schedule report distribution
  • Multiple-CMS servers to access all of your organization’s call center data in one place
  • Unlimited permission-based reports so you can give the right people access to data
  • The ability to display data anywhere, including PCs, mobile devices and TVs

You’ll also see exciting new features in N-Focus Plus 3.0, including:

  • Sub-administrator permission roles
  • Integrated reports
  • Centralized custom report control
  • CMS Connection profiles
  • Historical ‘agents by split’ report type
  • User-defined time zone support

Watch now!

 

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