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Avaya Call Center Reporting

Archive for the ‘Webinars’ Category

Avaya CMS Webinar: Top 6 Ways to Improve Avaya CMS Reporting

April 28th, 2014
All Posts, N-Focus Plus for CMS, Webinars

Avaya CMS Webinar: Top 6 Ways to Improve your CMS Call Center Reporting

What if all of your call center decision makers, managers, supervisors and agents could quickly generate, display and distribute permission-based real-time and historical call center reports using data from any/all of your Avaya CMS servers via an incredibly easy to use and intuitive web-based interface? Would that improve your call center’s efficiency?

If you’re using Avaya CMS, you understand how powerful it is. There’s no doubt about it – Avaya CMS is the Cadillac of call center reporting solutions. It’s extremely powerful and robust, and provides invaluable data to call center managers. But even the best technologies have some areas for improvement. If you use Avaya CMS, then you likely experience one or several challenges we’ll address in this webinar, and then we’ll show how to quickly overcome them in a cost effective manner.

Join us May 7th to learn the Top 6 Ways to vastly improve your Avaya CMS experience with:

  • 100% Web-Based Reports and Mobile Access – Manage your call center anytime, anywhere
  • Ease of Use – Less data management, more people management
  • Automated Report Distribution – Schedule reports to be distributed to all key decision makers
  • Multiple-CMS Servers – Access your entire organization’s call center data in one place
  • Unlimited Permission Based Access to Reports – Give the right people access to the right data at the right time
  • Display Data Where You Need it – Distribute reports to your PC, mobile, tablet, wallboard, support website

Register now to see what you’ve been missing out on!


Webinar Replay! Top 5 Ways to Improve Avaya CMS

October 4th, 2013
All Posts, N-Focus Plus for CMS, Videos, Webinars

Get the Most out of Avaya CMS: Top 5 Ways to Improve your CMS Call Center Reporting

Below is video replay of the presentation and demo, and a separate replay of the Q&A session – we spent about 30 minutes answering your terrific questions about N-Focus Plus. You can also download a copy of the slide deck here.

Here’s the presentation and demo:

Here’s the Q&A session :

Learn more about N-Focus Plus here or view a virtual product tour here.

Contact us here or call us at 1 (866) 638-5378.


NACR Virtual Conference Highlights N-Focus Plus

September 23rd, 2013
All Posts, N-Focus Plus for CMS, Partners, Videos, Webinars

NACR’s recent virtual conference, Navigating the Call Center with NACR, highlighted N-Focus Plus for CMS as a valuable solution for enabling all key decision makers powerful and intuitive visibility into call center performance.

 

You can view the entire broadcast series on NACR’s website here: http://www.nacr.com/company/promotions/navigating-the-contact-center-with-nacr/


Upcoming Webinar: Top 5 Ways to Improve Avaya CMS

September 19th, 2013
All Posts, N-Focus Plus for CMS, Webinars

Get the Most out of Avaya CMS: Top 5 Ways to Improve your CMS Call Center Reporting

October 3rd, 2PM EDT | Register at: https://www1.gotomeeting.com/register/777793217

What if all of your call center decision makers, managers, supervisors and agents could quickly generate, display and distribute permission-based real-time and historical call center reports using data from any/all of your Avaya CMS servers via an incredibly easy to use and intuitive web-based interface? Would that improve your call center’s efficiency?

If you’re using Avaya CMS, you understand how powerful it is. There’s no doubt about it – Avaya CMS is the Cadillac of call center reporting solutions. It’s extremely powerful and robust, and provides invaluable data to call center managers. But even the best technologies have some areas for improvement.  If you use Avaya CMS, then you likely experience one or several challenges we’ll address in this webinar, and then we’ll show how to quickly overcome them in a cost effective manner.

Join us October 3rd at 2pm EST to learn the Top 5 Ways to vastly improve your Avaya CMS experience with:

  • 100% Web-Based Reports and Mobile Access – Manage your call center anytime, anywhere
  • Ease of Use – Less data management, more people management
  • Automated Report Distribution – Schedule reports to be distributed to all key decision makers
  • Multiple-CMS Servers – Access your entire organization’s call center data in one place
  • Unlimited Permission Based Access to reports – Give the right people access to the right data at the right time

Get mobile with an iPad Mini giveaway!

This amazing reporting solution will let you view call center reports on PC, mobile and tablet. Mobility in today’s contact center is a must, so we’re giving away an iPad Mini to one lucky attendee! You have to attend the whole presentation to be eligible to win – but we think you’ll like what we have to show you.

Register now to see what you’ve been missing out on!