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Avaya Call Center Reporting

NetLert Signs Avander Consultancy to Become a Distributor in Europe

February 3, 2011

Asheville, NC – NetLert, a leader in contact center reporting for the Avaya market, announced today the final agreement with Avander Consultancy, making the Netherlands-based company a distributor of NetLert’s products.

This partnership opened the doors for NetLert to provide a way to sell and support its products throughout Europe. Avander will be providing a turn-key solution from the sale to the install and all levels of support. Avander has a network of Avaya Resellers who will be providing their prospects with NetLert products. "We could not have picked a better distributor for Europe to represent our products. Avander holds years of experience and relationships that we could never obtain in this European market. After meeting and working with their team, I feel very comfortable that our customers and future customers will be very happy with their service and support," said Jeff Lovette, Vice President of NetLert.

NetLert Communications, Inc., an Avaya Gold Level DevConnect Member, offers two Web-based reporting and analysis solutions for Avaya call centers: N-Focus and N-Focus Plus. Both products utilize a Web-based architecture, enabling call center performance data to be easily accessed from any location and distributed to unlimited users from a Web-browser. N-Focus offers enhanced, easy-to-use reporting for non-CMS environments. N-Focus Plus for CMS allows Avaya customers already using CMS to immediately provide Web-based call center reporting throughout their entire organization.

Avander Consultancy is founded and run by Avaya professionals for Avaya professionals. Avander offers a fresh and open minded view on existing Avaya environments. They use their expertise and unique solutions to help customers leverage their investment in Avaya by improving day to day operations. Avander has offices in the Netherlands and Spain, along with Resellers throughout Europe.

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About NetLert

Based in the mountains of Western North Carolina, NetLert produces a variety of communications and reporting tools for the contact center industry. The company initially offered its enterprise level instant messaging solution, NetLert IM, but has continued to evolve, focusing on developing and refining new software products. Today, NetLert is uniquely positioned in the market place, providing innovative products based on leading-edge technology to contact centers of all sizes. For more information, please visit