N-Focus Key Benefits
- Web-Based Reporting with Unlimited Supervisor Views
- Scheduled Email Reports
- Real-Time Alert Triggers
- Ease of Use: Very little training required
- Mobile Device Interface
- Multiple PBX Support
- Historical Reporting
- Real-Time Graphing and Large Display Support
- All Versions of Communication Manger Supported
- High performance, scalable Online Transaction Processing (OLTP) database utilized
Unlock Call Center Activity and Performance Data
Call centers today are growing rapidly. N-Focus is a revolutionary new software solution that provides valuable web-based analysis about the performance and effectiveness of your Avaya call center operations. N-Focus proactively seeks out and highlights call center performance information such as:
- Who were your best and worst call center agents today, yesterday, last week, or even last month?
- Which agents are taking shortcuts while doing their jobs?
- Is the call center over or understaffed?
- Who are the most productive or least productive agents?
- Is call center performance really improving or degrading over time?
N-Focus also allows you to deploy an easy to use and affordable call center reporting solution:
- Display N-Focus reports to any web browser throughout your organization, anywhere in the world
- Unlimited views to all N-Focus reports allows any number of supervisors and upper management in companies to utilize key call center analysis information
- Automatically E-Mail Reports as PDF files or Excel Spreadsheets
N-Focus will allow you to improve call center efficiency and to substantially reduce your cost of operations.