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Avaya Call Center Reporting


N-Focus Key Benefits

  • Web-Based Reporting with Unlimited Supervisor Views
  • Scheduled Email Reports
  • Real-Time Alert Triggers
  • Ease of Use: Very little training required
  • Mobile Device Interface
  • Multiple PBX Support
  • Historical Reporting
  • Real-Time Graphing and Large Display Support
  • All Versions of Communication Manger Supported
  • High performance, scalable Online Transaction Processing (OLTP) database utilized

Unlock Call Center Activity and Performance Data

Call centers today are growing rapidly. N-Focus is a revolutionary new software solution that provides valuable web-based analysis about the performance and effectiveness of your Avaya call center operations. N-Focus proactively seeks out and highlights call center performance information such as:

  • Who were your best and worst call center agents today, yesterday, last week, or even last month?
  • Which agents are taking shortcuts while doing their jobs?
  • Is the call center over or understaffed?
  • Who are the most productive or least productive agents?
  • Is call center performance really improving or degrading over time?

N-Focus also allows you to deploy an easy to use and affordable call center reporting solution:

  • Display N-Focus reports to any web browser throughout your organization, anywhere in the world
  • Unlimited views to all N-Focus reports allows any number of supervisors and upper management in companies to utilize key call center analysis information
  • Automatically E-Mail Reports as PDF files or Excel Spreadsheets

N-Focus will allow you to improve call center efficiency and to substantially reduce your cost of operations.

Click here to view a product tour or request a live demonstration with one of our N-Focus specialists. You can also view a recorded webinar of N-Focus.