Fresche Quadrant Software BCD Software SoftBase NetLert
Skip to content
Avaya Call Center Reporting

Products & Solutions


For Avaya Call Centers that are not using CMS™, N-Focus provides a turnkey reporting solution:

  • 100% web-based reporting with unlimited Supervisor views
  • 15 minute installation, intuitive reporting interface is very easy to learn/use
  • Real-time and unlimited historical reporting - proactive alerts identify problems quickly

Read more about N-Focus

N-Focus AES

For Avaya Call Centers with Application Enablement Services, N-Focus AES offers reporting with cradle-to-grave details:

  • Access real-time, historical, and cradle-to-grave reports
  • Monitor real-time data and be alerted when your thresholds are met
  • Customize the data retention policy to fit your reporting needs

Read more about N-Focus AES

N-Focus Plus for CMS

For CMS customers, N-Focus provides instant web-based reporting for everyone in the call center:

  • Upgrade to web-based reporting right now - no hardware or software upgrades required
  • Distribute powerful web-based reports to call center managers, supervisors, outsourcers, plasma/LCD screens, and mobile devices
  • Deliver key performance reports to hundreds of call center personnel in seconds

Read more about N-Focus Plus

N-Focus 3 Minute Video Overview

Click Below to Watch

View the video now

Avaya Business Partners - PLEASE CLICK HERE!