This globally recognized search engine chose N-Focus Plus over Avaya's professional server solutions and Avaya IQ because it met their needs as a right-sized, easy to use and highly-functional web-based reporting interface that supported their Avaya CMS data consolidation requirements. The users LOVE N-Focus Plus.
Within 45 days of determining the need to improve call center efficiency, Contra Costa was running their first N-Focus Plus reports. According to a Contra Costa County representative, “We chose N-Focus Plus as the solution that best met our needs based on a review of four industry standards. N-Focus Plus also proved to be easy to configure and use.”
NetLert has seen an increase in Healthcare customers over the last few years. The healthcare vertical market now makes up the largest industry for the N-Focus product. N-Focus is a great fit for this market for many reasons.
ER Solutions Inc. has chosen N-Focus on two separate occasions as a solution for providing real-time access to clients via the web. ER Solutions is a national receivables company with over 50 years of experience.
Originally, Affinity Development Group (ADG) used a Nortel™ system in its old location for its call center's needs. In time, ADG grew to a level that warranted the move to a new, larger location in order to keep pace with demand, so a new location was opened in San Diego, CA.
Electro Rent Corporation, a global leader in the test equipment renting and leasing industry, finds N-Focus a perfect fit for its Georgia center.
ER Solutions Inc., a national receivables company with over 50 years of experience, recently chose N-Focus as a solution to provide real-time access to clients via the web.
MAX Well Medical, with the assistance of Technology Management Group (TMG), implemented the N-Focus Call Management System, a reporting package that works in conjunction with their Avaya Definity switch ACD.