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Avaya Call Center Reporting

Generally Available: N-Focus 4.1

NetLert, announces the general availability of N-Focus 4.1 for Avaya call center performance reporting. See below for a high level overview of improvements in this new release:

  • Real-Time Alert Triggers via Email
  • Mobile Device Support
  • Real-Time Graphing
  • Multi-Language Support
  • Easier Method to Edit Saved Scheduled Reports
  • Customizable Logos on the Interface

For information on N-Focus 4.1, please contact your NetLert Account Manager. Current supported customers can download the latest release and the full change log from the Customer Portal.

About NetLert

Based in the mountains of Western North Carolina, NetLert produces a variety of communications and reporting tools for the contact center industry. The company initially offered its enterprise level instant messaging solution, NetLert IM, but has continued to evolve, focusing on developing and refining new software products. Today, NetLert is uniquely positioned in the market place, providing innovative products based on leading-edge technology to contact centers of all sizes. For more information, please visit