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Avaya Call Center Reporting

NetLert Sponsors IAUG 2012 - 9 Years of Sponsorship

NetLert Sponsors IAUG Global Education Conference - 9 Years of Sponsorship

NetLert sponsored the 2012 IAUG Global Education Conference, held May 20-24 in Boston, MA. As a dedicated member and sponsor of IAUG, this was NetLert's 9th year attending and sponsoring the show. The conference offered more than 200 educational sessions for Avaya customers and attracted thousands of attendees.

"We had a great turnout" said Pat Fidelia, NetLert Senior Account Manager. "As usual, a ton of people showed interest in N-Focus. We also saw a lot of NetLert customers - some couldn't stop talking about how much they loved N-Focus... how much time and money it's saving them. It's nice to have a customer walk up and tell you how happy they are with your product - it's a good feeling."

Also attending IAUG were over 130 Avaya Business Partners, including NetLert. "IAUG has always been a great networking opportunity for NetLert" said Jeff Lovette, NetLert Sr. Director of Global Sales and Marketing. "Many of our existing business partners were there, allowing us a chance to network and stay up to date with each other. We also met with several new potential business partners - one really liked what they saw, and invited us to their annual technology show. This is an exclusive event with only a handful of preferred Avaya vendors attending - we're very excited about it."

N-Focus, NetLert's flagship product, provides web based call center reporting to unlimited supervisors over multiple PBXs. The powerful software makes it simple to instantly provide call center data to all key decision makers, allowing organizations improve call center operations and profitability.

Click here for more information on N-Focus.

About NetLert

Based in the mountains of Western North Carolina, NetLert produces a variety of communications and reporting tools for the contact center industry. The company initially offered its enterprise level instant messaging solution, NetLert IM, but has continued to evolve, focusing on developing and refining new software products. Today, NetLert is uniquely positioned in the market place, providing innovative products based on leading-edge technology to contact centers of all sizes. For more information, please visit