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Avaya Call Center Reporting

Electro Rent Corp Opens New Location, Chooses N-Focus

Electro Rent Corporation, a global leader in the test equipment renting and leasing industry, finds N-Focus a perfect fit for its Georgia center. Stephen Gleason, Manager of Information Systems states, "The N-Focus solution makes our Avaya switch very powerful in the call center environment. I highly recommend the N-Focus product for any Avaya-based call center that needs a user-friendly web-based reporting tool".

About NetLert

Based in the mountains of Western North Carolina, NetLert produces a variety of communications and reporting tools for the contact center industry. The company initially offered its enterprise level instant messaging solution, NetLert IM, but has continued to evolve, focusing on developing and refining new software products. Today, NetLert is uniquely positioned in the market place, providing innovative products based on leading-edge technology to contact centers of all sizes. For more information, please visit