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Avaya Call Center Reporting

N-Focus Video Overview

3 Minute Video: N-Focus improves Avaya call center operations

N-Focus Video Presentation


For Avaya Call Centers that are not using CMS™, N-Focus provides a turn key reporting solution:

  • 100% web-based reporting with unlimited Supervisor views
  • 15 minute installation, intuitive reporting interface is very easy to learn/use
  • Real-time and unlimited historical reporting - proactive alerts identify problems quickly

N-Focus Plus for CMS

For CMS customers, N-Focus provides instant web-based reporting for everyone in the call center:

  • Upgrade to web-based reporting right now - no hardware or software upgrades required
  • Distribute powerful web-based reports to call center managers, supervisers, outsourcers, plasma/LCD screens, and mobile devices
  • Deliver key performance reports to hundreds of call center personnel in seconds

Avaya Business Partners - PLEASE CLICK HERE!